Privacy Policy for Souqelbeet Seller

Last updated: June 03, 2026

This Privacy Policy explains how souqelbeet ("Company", "we", "us", or "our") collects, uses, discloses, stores, and protects personal information when sellers, merchants, store owners, or authorized store users use the Souqelbeet Seller application and related services (collectively, the "Seller App").

By using the Seller App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Seller App.

1. Scope of this Privacy Policy

This Privacy Policy applies to sellers who use Souqelbeet Seller to create or manage a store, list products, manage inventory and prices, receive and process orders, communicate with support, manage payouts, and access seller tools.

2. Information We Collect

2.1 Seller account information

We may collect information you provide to create, verify, and manage your seller account, including:

1. Name, phone number, email address, username, password, profile photo, and account credentials.
2. Store name, store description, store address, service areas, business hours, contact details, and store policies.
3. Business registration, commercial registration, tax/VAT information, national ID or residency information, authorization documents, licenses, or other verification documents where required.
4. Bank account, wallet, payout, invoice, commission, tax, settlement, and billing information.

2.2 Store, product, and order information

We may collect product names, descriptions, images, prices, stock levels, categories, variations, availability, discounts, preparation times, order status, fulfillment history, cancellations, returns, refunds, complaints, ratings, and customer support records.

2.3 Customer and delivery information

To help you fulfill orders, we may provide limited customer and delivery information such as order details, delivery address information, contact method, delivery instructions, and assigned courier details where necessary.

2.4 Device and usage information

We may automatically collect device type, operating system, app version, browser type, device identifiers, IP address, log data, screen activity, clicks, crash reports, diagnostics, and security events.

2.5 Communications and uploaded content

We may collect messages, support requests, product photos, invoices, receipts, store documents, complaint records, and other files or content submitted through or in connection with the Seller App.

3. How We Use Your Information

We use personal information to:

1. Create, verify, approve, manage, and secure seller accounts and stores.
2. Publish and manage store profiles, product listings, prices, inventory, availability, and promotions.
3. Receive, process, track, cancel, refund, return, and fulfill customer orders.
4. Coordinate pickup, delivery, and communication with customers, delivery representatives, and support teams.
5. Calculate commissions, fees, payouts, settlements, invoices, taxes, and financial records.
6. Monitor seller performance, customer experience, ratings, complaints, order accuracy, and policy compliance.
7. Detect, prevent, and investigate fraud, fake products, counterfeit goods, unsafe items, account misuse, unauthorized access, and violations of our Terms and Conditions.
8. Improve seller tools, reporting, product visibility, app performance, customer support, and marketplace operations.
9. Communicate with you about orders, account verification, store status, payments, support, announcements, and policy updates.
10. Comply with legal, tax, regulatory, accounting, and dispute-resolution obligations.

4. Legal Basis and Consent

Where required by applicable law, we process personal information based on your consent, performance of a contract or seller arrangement with you, compliance with legal obligations, protection of legitimate interests, fraud prevention, marketplace safety, or other lawful bases recognized under applicable laws in Saudi Arabia.

5. How We Share Information

We may share personal information with:

1. Customers, where necessary to show store information, fulfill orders, resolve complaints, or provide customer support.
2. Delivery representatives or couriers, where necessary for pickup, delivery, order verification, or issue resolution.
3. Payment processors, banks, wallet providers, payout providers, accounting providers, and fraud-prevention providers.
4. Hosting, cloud, analytics, messaging, customer support, catalog, logistics, map, and technical service providers.
5. Professional advisers, auditors, insurers, and legal representatives.
6. Government authorities, regulators, courts, or law enforcement where required by law or where necessary to protect rights, safety, and security.
7. Business partners or successors in connection with a merger, acquisition, restructuring, sale of assets, or similar transaction.

We do not sell your personal information to third parties.

6. Customer Personal Information

When using the Seller App, you may receive limited customer personal information to fulfill orders. You must use customer information only for order fulfillment, delivery coordination, returns, refunds, and customer support related to the order. You must not use customer information for unrelated marketing, resale, copying, storage outside approved systems, disclosure, or any unlawful purpose. Misuse of customer data may result in suspension, termination, and legal action.

7. Store and Product Information

Information you publish through the Seller App, such as store name, store address or area, product listings, prices, descriptions, photos, ratings, and policies, may be visible to customers, delivery representatives, and other users of the marketplace.

8. Payments and Payouts

Payments and payouts may be processed by third-party payment providers, banks, or wallet providers. These providers may process financial information under their own privacy policies and security standards. We may receive and store limited payment and payout information such as transaction status, amount, account reference, invoice number, settlement record, and commission details.

9. Cookies, Analytics, and App Technologies

The Seller App and related website tools may use cookies, local storage, analytics tools, crash-reporting tools, software development kits, device identifiers, and similar technologies to operate the Seller App, maintain security, remember preferences, analyze usage, improve performance, and prevent fraud. Examples may include Firebase, Google Analytics, notification services, or similar technologies if installed or enabled.

10. Communications

We may contact you by phone, SMS, email, in-app message, push notification, or other available channels about orders, account verification, store status, payments, support, policy updates, product issues, and operational announcements. Some communications are necessary for use of the Seller App and cannot be fully disabled while your seller account is active.

11. Data Retention

We retain personal information for as long as necessary to operate the Seller App, manage your account and store, maintain transaction and financial records, comply with legal, tax, accounting, and regulatory obligations, resolve disputes, prevent fraud, enforce agreements, and protect our rights. When information is no longer needed, we will delete, anonymize, or securely retain it as required by applicable law.

12. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

13. Your Rights and Choices

Subject to applicable law, you may have rights to access, correct, update, delete, restrict, object to, or request a copy of your personal information. You can also manage certain permissions such as camera, photos, notifications, and device access through your device settings. Limiting permissions may affect your ability to use the Seller App.

To exercise privacy rights, contact us using the details in the "Contact Us" section. We may need to verify your identity before responding to your request.

14. International Data Transfers

Your information may be processed or stored in Saudi Arabia or other countries where our service providers operate. Where information is transferred internationally, we take reasonable steps to protect it in accordance with applicable law.

15. Third-Party Services

The Seller App may integrate with third-party services such as payment providers, cloud services, analytics tools, verification providers, communication tools, and delivery/logistics tools. These third parties may process information under their own terms and privacy policies.

16. Children’s Privacy

The Seller App is intended for sellers and authorized store users who are at least 18 years old and legally able to operate or represent a store. We do not knowingly collect personal information from children under 18.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the Seller App after changes become effective means you acknowledge the updated Privacy Policy.

18. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy or how we handle personal information, you can contact us at:

Email: support@souqelbeet.com

Website: https://souqelbeet.com/

This document is a general privacy policy template prepared for the named application. The Company should review and update it to match the exact features, third-party tools, payment providers, analytics tools, advertising tools, and operational practices actually used.