Privacy Policy for Souqelbeet

Last updated: June 03, 2026

This Privacy Policy explains how souqelbeet ("Company", "we", "us", or "our") collects, uses, discloses, stores, and protects personal information when you use the Souqelbeet website, mobile application, and related services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Service.

1. Scope of this Privacy Policy

This Privacy Policy applies to users who browse products, create accounts, place orders, request delivery, request a representative or courier to purchase items on their behalf, contact support, or otherwise use the Service.

2. Information We Collect

2.1 Information you provide directly

We may collect information that you provide to us, including:

1. Name, phone number, email address, username, and account details.
2. Delivery address, saved addresses, location descriptions, and delivery instructions.
3. Order details, product preferences, shopping cart information, returns, complaints, and support requests.
4. Payment-related information, transaction references, invoices, refund details, and billing information. Full card details may be processed by third-party payment providers and may not be stored by us.
5. Messages, reviews, ratings, photos, notes, or other content you submit through the Service.

2.2 Information collected automatically

When you use the Service, we may automatically collect:

1. Device information such as device type, operating system, app version, browser type, language settings, and device identifiers.
2. Log and usage data such as pages or screens viewed, searches, clicks, order activity, crash reports, IP address, access times, and referring pages.
3. Approximate location based on your IP address or device settings.
4. Precise location only where you give permission, such as for delivery address assistance, order tracking, or location-based service availability.

2.3 Information from third parties

We may receive information from sellers, delivery representatives, payment providers, analytics providers, advertising partners, fraud-prevention providers, and other service providers where necessary to operate and improve the Service.

3. How We Use Your Information

We use personal information to:

1. Create, manage, verify, and secure your account.
2. Process orders, payments, invoices, refunds, returns, and cancellations.
3. Provide delivery services and allow representatives or couriers to purchase or collect items on your behalf.
4. Share necessary order information with sellers, delivery representatives, and service providers.
5. Communicate with you about your account, orders, delivery updates, support requests, and service notices.
6. Send promotional messages, offers, newsletters, or marketing communications where permitted by law and subject to your communication preferences.
7. Improve product listings, pricing accuracy, delivery experience, app performance, and customer support.
8. Detect, prevent, and investigate fraud, misuse, unauthorized access, fake orders, or violations of our Terms and Conditions.
9. Comply with legal, regulatory, tax, accounting, and dispute-resolution obligations.

4. Legal Basis and Consent

Where required by applicable law, we process personal information based on your consent, the performance of a contract with you, compliance with legal obligations, protection of legitimate interests, or other lawful bases recognized under applicable laws in Saudi Arabia.

You may withdraw consent where processing depends on consent, but this may affect your ability to use some features of the Service.

5. Cookies and Tracking Technologies

Our website and app may use cookies, local storage, software development kits, pixels, analytics tools, crash-reporting tools, and similar technologies to operate the Service, remember preferences, keep you signed in, analyze usage, improve performance, prevent fraud, and measure advertising effectiveness.

Examples may include Google Analytics, Firebase, Meta/Facebook Pixel, Google Ads, push notification tools, or similar technologies if installed or enabled. You can manage some tracking preferences through your browser, device settings, or app permissions. Disabling some technologies may affect certain features.

6. Push Notifications, Emails, and Marketing

We may send you order confirmations, delivery updates, account notices, support messages, promotional offers, newsletters, or push notifications. You may opt out of marketing emails or promotional notifications where available, but we may still send important service-related communications such as order, account, payment, or security messages.

7. How We Share Information

We may share personal information with:

1. Sellers and stores, to prepare and fulfill your orders.
2. Delivery representatives or couriers, to purchase, collect, and deliver items.
3. Payment processors, banks, wallet providers, and fraud-prevention providers.
4. Hosting, cloud, analytics, messaging, customer support, map, logistics, and technical service providers.
5. Professional advisers, auditors, insurers, and legal representatives.
6. Government authorities, regulators, courts, or law enforcement when required by law or to protect rights, safety, and security.
7. Business partners or successors in connection with a merger, acquisition, restructuring, sale of assets, or similar transaction.

We do not sell your personal information to third parties.

8. Payment Information

Payments may be processed by third-party payment providers. These providers may collect and process payment information under their own privacy policies and security standards. We may receive limited payment information such as transaction status, amount, payment method type, and reference number.

9. Location Information

We may use location information to show service availability, suggest delivery addresses, calculate delivery fees, assign orders, track deliveries, and improve safety and delivery accuracy. You can control location permissions through your device settings. If precise location is disabled, some delivery and tracking features may not work properly.

10. Data Retention

We retain personal information for as long as necessary to provide the Service, maintain records, comply with legal, tax, accounting, and regulatory obligations, resolve disputes, prevent fraud, enforce our agreements, and protect our rights. When information is no longer needed, we will delete, anonymize, or securely retain it as required by applicable law.

11. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Your Rights and Choices

Subject to applicable law, you may have rights to access, correct, update, delete, restrict, object to, or request a copy of your personal information. You may also manage app permissions, marketing preferences, cookies, and notification settings through your device, browser, or account settings.

To exercise privacy rights, contact us using the details in the "Contact Us" section. We may need to verify your identity before responding to your request.

13. Children’s Privacy

The Service is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to delete it.

14. International Data Transfers

Your information may be processed or stored in Saudi Arabia or other countries where our service providers operate. Where information is transferred internationally, we take reasonable steps to protect it in accordance with applicable law.

15. Third-Party Links and Services

The Service may contain links to third-party websites, stores, payment providers, social media services, maps, or other services. We are not responsible for the privacy practices, content, or security of third-party services. Please review their privacy policies before using them.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the Service after changes become effective means you acknowledge the updated Privacy Policy.

17. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy or how we handle personal information, you can contact us at:

Email: support@souqelbeet.com

Website: https://souqelbeet.com/

This document is a general privacy policy template prepared for the named application. The Company should review and update it to match the exact features, third-party tools, payment providers, analytics tools, advertising tools, and operational practices actually used.