Privacy Policy for Souqelbeet Delivery

Last updated: June 03, 2026

This Privacy Policy explains how souqelbeet ("Company", "we", "us", or "our") collects, uses, discloses, stores, and protects personal information when delivery representatives, couriers, drivers, or delivery partners use the Souqelbeet Delivery application and related services (collectively, the "Delivery App").

By using the Delivery App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Delivery App.

1. Scope of this Privacy Policy

This Privacy Policy applies to delivery representatives who use Souqelbeet Delivery to receive orders, accept delivery tasks, purchase or collect items on behalf of customers, communicate about orders, navigate to pickup and drop-off locations, receive payments or settlements, and interact with Souqelbeet.

2. Information We Collect

2.1 Account and identity information

We may collect information you provide to create, verify, and manage your delivery account, including:

1. Full name, phone number, email address, profile photo, username, password, and account credentials.
2. National ID, residency information, driver’s license, vehicle details, registration details, insurance details, or other eligibility and verification documents where required.
3. Emergency contact, service area, availability, delivery preferences, and account status.

2.2 Location information

The Delivery App may collect precise GPS location and movement data when you are using the app, when you are online or available to receive orders, and during active delivery tasks. Depending on your device settings and app permissions, location may be collected in the foreground and, where required for delivery tracking and order assignment, in the background.

2.3 Order and performance information

We may collect information related to accepted, rejected, completed, cancelled, delayed, or disputed orders, including pickup and drop-off times, delivery routes, proof of delivery, customer or seller communications, ratings, complaints, cash collected, refunds, and support interactions.

2.4 Payment and settlement information

We may collect bank account details, wallet details, payout records, commissions, service fees, cash-on-delivery records, deductions, invoices, tax-related information, and other payment or settlement information where applicable.

2.5 Device and usage information

We may automatically collect device type, operating system, app version, device identifiers, IP address, log data, crash reports, diagnostics, app usage, connection status, and security events.

2.6 Uploaded content and communications

We may collect photos, documents, receipts, purchase invoices, item images, delivery confirmation images, chat messages, call records metadata where permitted, and support messages submitted through or in connection with the Delivery App.

3. How We Use Your Information

We use personal information to:

1. Create, verify, approve, manage, and secure your delivery account.
2. Assign, offer, route, monitor, and manage delivery and purchasing tasks.
3. Show customers and sellers limited delivery-related information needed to complete an order, such as your first name, contact method, order status, estimated arrival, or location during an active delivery.
4. Enable navigation, pickup, purchase, delivery, proof of delivery, and customer support.
5. Calculate fees, commissions, incentives, deductions, payouts, settlements, cash balances, and financial records.
6. Detect, prevent, and investigate fraud, unsafe conduct, fake deliveries, account misuse, unauthorized access, policy violations, and disputes.
7. Improve delivery coverage, operational efficiency, route planning, app performance, and service quality.
8. Communicate with you about orders, account status, safety, support, training, payments, announcements, and policy updates.
9. Comply with legal, tax, regulatory, accounting, safety, and dispute-resolution obligations.

4. Location Tracking

Because the Delivery App is used to fulfill live delivery tasks, location tracking is a core feature. We may use precise location to assign nearby orders, calculate estimated arrival times, verify pickup and drop-off, prevent fraud, help customers and sellers track active deliveries, and support safety and dispute resolution.

You can control location permissions through your device settings. If location access is disabled, you may not be able to go online, receive orders, complete deliveries, or use key features of the Delivery App.

5. Legal Basis and Consent

Where required by applicable law, we process personal information based on your consent, performance of a contract or delivery arrangement with you, compliance with legal obligations, protection of legitimate interests, safety and fraud prevention, or other lawful bases recognized under applicable laws in Saudi Arabia.

6. How We Share Information

We may share personal information with:

1. Customers, sellers, and stores, where necessary to complete orders and provide delivery updates.
2. Payment processors, banks, wallet providers, payout providers, and accounting service providers.
3. Map, navigation, location, communication, cloud hosting, analytics, crash-reporting, customer support, fraud-prevention, and technical service providers.
4. Professional advisers, auditors, insurers, and legal representatives.
5. Government authorities, regulators, courts, or law enforcement where required by law or where necessary to protect rights, safety, and security.
6. Business partners or successors in connection with a merger, acquisition, restructuring, sale of assets, or similar transaction.

We do not sell your personal information to third parties.

7. Customer and Seller Data

When using the Delivery App, you may receive customer, seller, order, address, and contact information. You must use that information only to complete the assigned order and must not copy, store, misuse, disclose, market to, or contact customers or sellers for unrelated purposes. Misuse of customer or seller data may result in suspension, termination, and legal action.

8. Cookies, Analytics, and App Technologies

The Delivery App may use analytics tools, crash-reporting tools, software development kits, local storage, device identifiers, push notification tools, and similar technologies to operate the app, maintain security, analyze performance, improve delivery workflows, and detect fraud. Examples may include Firebase, Google Analytics, mapping tools, notification services, or similar technologies if installed or enabled.

9. Communications

We may contact you by phone, SMS, email, in-app message, push notification, or other available channels about orders, account verification, support, payments, safety, policy updates, and operational announcements. Some communications are necessary for use of the Delivery App and cannot be fully disabled while your account is active.

10. Data Retention

We retain personal information for as long as necessary to operate the Delivery App, manage your account, maintain financial and delivery records, comply with legal, tax, accounting, and regulatory obligations, resolve disputes, prevent fraud, enforce agreements, and protect our rights. When information is no longer needed, we will delete, anonymize, or securely retain it as required by applicable law.

11. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Your Rights and Choices

Subject to applicable law, you may have rights to access, correct, update, delete, restrict, object to, or request a copy of your personal information. You can also manage certain permissions such as location, camera, photos, notifications, and background activity through your device settings. Limiting permissions may affect your ability to use the Delivery App.

To exercise privacy rights, contact us using the details in the "Contact Us" section. We may need to verify your identity before responding to your request.

13. International Data Transfers

Your information may be processed or stored in Saudi Arabia or other countries where our service providers operate. Where information is transferred internationally, we take reasonable steps to protect it in accordance with applicable law.

14. Third-Party Services

The Delivery App may integrate with third-party services such as map providers, payment providers, cloud services, communication tools, analytics tools, or verification providers. These third parties may process information under their own terms and privacy policies.

15. Children’s Privacy

The Delivery App is intended for delivery representatives who are at least 18 years old and legally able to perform delivery services. We do not knowingly collect personal information from children under 18.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the Delivery App after changes become effective means you acknowledge the updated Privacy Policy.

17. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy or how we handle personal information, you can contact us at:

Email: support@souqelbeet.com

Website: https://souqelbeet.com/

This document is a general privacy policy template prepared for the named application. The Company should review and update it to match the exact features, third-party tools, payment providers, analytics tools, advertising tools, and operational practices actually used.